Shipping policy
Thank you for shopping at IceChamp.com. This Shipping Policy explains how orders are processed, shipped, and delivered so you know what to expect after checkout.
Order Processing Time
- Stock Items: All orders go through a verification and processing period before shipping. In most cases, in-stock items are processed within 5 business days, excluding weekends and holidays. Processing times may be slightly longer during high-volume periods or promotions.
- Custom Orders: Shipping timelines for custom pieces depend on final design approval. Custom orders are typically completed within 5–6 weeks from the final approval date. Any approved changes made after production begins may extend the delivery timeline.
Shipping Methods & Carriers
Orders are shipped via FedEx or UPS. Once your order ships, you’ll receive a confirmation email with tracking details and an estimated delivery date. For shipping questions, contact us at 972-691-1786.
Shipping Costs
We offer free shipping on all domestic orders.
Delivery Time
Estimated delivery times are provided once your order ships and are based on your location and the selected shipping method. Delivery dates are estimates only and may vary due to factors outside our control, including weather, carrier delays, or customs processing.
Order Tracking
A tracking number will be emailed to you once your order ships. You can follow your shipment through the carrier’s website or the tracking link provided. If you need assistance, our customer support team is happy to help.
Address Accuracy
Please make sure all shipping details are correct at checkout. IceChamp.com is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Lost or Damaged Shipments
If your order is lost or arrives damaged, contact our customer support team right away. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.