Shipping Policy

Thank you for choosing IceChamp.com. This Shipping Policy outlines important information regarding the shipping and delivery of products purchased through our website. Please read this policy carefully to understand the terms and conditions related to the shipping process.

Table of contents
  1. Order Processing Time
  2. Shipping Methods and Carriers
  3. Address Accuracy
  4. Lost or Damaged Shipments

Order Processing Time

  • Stock Items: Once an order is placed, it will undergo verification and processing before shipment. Our team strives to process orders as quickly as possible. Generally, stock items are processed within 5 business days (excluding weekends and holidays) from the date of purchase. During peak seasons or promotional periods, order processing may experience slight delays. We appreciate your patience and understanding during such times.
  • Custom Orders: For any custom orders placed through our website the shipping and delivery dates will vary based on the dates of final approval. Orders will be ready within 5-6 weeks after the last date of final approval of any changes made. Additional changes made on a custom order after production has started will be subjected to approval. If approved the delivery dates will be altered based on the date of final change.

Shipping Methods and Carriers

Merchandise will be shipped to our customers using FedEx or UPS. Shipping confirmation will be sent out to our customers once the order is dispatched with the delivery date and tracking information. We can be reached at 972-691-1786 for any questions/concerns regarding shipping.

  • Shipping Costs: IceChamp.com offers free shipping to all our domestic orders.
  • Delivery Time: The estimated delivery time will be provided in confirmation email sent out to our customers when orders are being dispatched, based on the selected shipping method and your location. Please note that the estimated delivery time is an approximation and is not guaranteed. Actual delivery times may vary depending on factors beyond our control, such as weather conditions, customs clearance, or carrier delays
  • Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website. You can use the tracking number to monitor the progress of your shipment on the carrier's website or through the provided tracking link. If you have any concerns about the tracking information or require assistance, our customer support team will be happy to help.

Address Accuracy

It is your responsibility to provide accurate and complete shipping information during the checkout process. We are not liable for delays or non-delivery resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a resolution.